Going Mobile | The Emergence of Mobile Cloud Services

January 25, 2011 by admin · 1 Comment 

Going Mobile“Out in the woods

Or in the city

It’s all the same to me

When I’m drivin’ free, the world’s my home

When I’m mobile.” The Who

The Cloud

Cloud computing or “The Cloud” is Internet-based computing, whereby shared servers provide resources, software, and data to computers and other devices on demand, as with the electricity grid. Cloud computing is a natural evolution of the widespread adoption of virtualization, service-oriented architecture and utility computing (and certainly a phrase that many believe have hit the “Peak of Inflated Expectations” in Gartner’s Hype Cycle).

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Yelp’s Douchebaggery Issue

January 3, 2011 by admin · 5 Comments 

DoucheYelp has a douche bag issue.  This is not new.  But a recent experience made me think about it in a new light.

Savvy Cellar Wines, a local wine bar located in Silicon Valley that my wife runs, has been relatively active with social media:  facebook, twitter, location-based services, review sites, etc.  In theory, I believe that social media and the act of putting publishing tools into the hands of the masses is a good thing.  However there are aberrations and, in practice, the theoretical ideal is sometimes not achieved – businesses can being unjustifiably vilified by anonymous (or semi-anonymous people), left with little recourse.  Let’s walk through a humorous example.  (Warning:  some of the language is colorful and not for the proper or feint of heart.)

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MerchantCircle’s Million Merchant March

January 21, 2010 by admin · 2 Comments 

MerchantCircle logoMerchantCirle, the company described as a “hyperlocal business directory” and a “social network for business owners” has signed up its millionth merchant.  (Full disclosure:  they are a former client).  I have used MerchantCircle since they were founded, maintaining a presence on the service for Savvy Cellar Wine Bar & Wine Shop.  As the site has grown and evolved, I have tried many of their new features and enhancements.

Here’s my $.02 on why they’ve been successful and what type of business owner can benefit by using MerchantCircle. Read more

Why I’ll leave cable TV behind . . .

October 9, 2008 by admin · Leave a Comment 

As more and more interesting and relevant video content is available online, I gave pause to ponder why do I need to “program” my DVR and why should I wait for Netflix to show up in my mail box in order to have entertainment in my living room when I’m ready to turn off my brain and decompress? This line of thinking comes at a time when I’m also looking at the myriad of expenses I pay around the house (isn’t everyone)?

I understand why online video holds much appeal – infinite library, “free” (ad-supported models), portability, ease of discovery, sharing with others, always at the ready when I”m wanting to watch (regardless of time, schedules, etc.) While I’ve had to “learn” the benefits of this, others (such as my 17-year-old nephew) never watch TV and wonder why anyone would. Save the exception of some live sporting events, I’m seeing the wisdom in youth.

So why not make the transition to watching all my video on a PC now? Well as much as I love my 13″ MacBook, I’m on it 8-14 hours a day and can’t imagine wanting to spend more time on it. I don’t get wanting to watch video on it – short of perhaps long plane rides (but that’s usually when I clean out email, read a book or sleep). And I will never be one to watch much video, but for short clips and highlights of my beloved Canucks and Sharks (yes I’m a professional hockey polygamist), on my iPhone (or whatever replaces it).

So when will I chuck cable and my DVR box (and the $100 per month bill along with it)? Likely when I can get my hands on a SlingCatcher. I haven’t done a detailed review of its features, but James McQuivey got an early demo. If it works as advertised, I’ll be setting up my “man-cave” complete with SlingCatcher and flat screen TV before the end of the year. My 14-year-old Sony Trinitron and DVR have served me well but must move on.

Debunking 5 Myths of Local Internet Success

January 29, 2008 by admin · 1 Comment 

Despite the myriad of investments, different business models and site types, very few companies have built viable businesses. A recent study of 80 “local” Internet companies, commissioned by MerchantCircle and conducted by SmokeJumper Strategy, a consulting firm based in Silicon Valley, identified five (5) myths of local Internet success.

#1. Build It and They Will Come
Many companies start with the idea of a founder or founders to build a better mousetrap. While the germ of an idea is a necessary start, it of itself is not enough to build a company. There are plenty of examples of companies building great features but generating relatively few unique visitors or page views: CityWaboo generates less than 5k page views monthly; OnlyBusiness.com attracts under 1k unique visitors per month; and SuggestLocal has so little user activity that it doesn’t register results on Compete. Even those who achieve relatively good traffic numbers aren’t destined for success: Edgeio was generating over 1.5M page views monthly when it decided to shut down; Insider Pages has over 1.8M unique visitors; and Judy’s Book still generates approximately 1.4M page views monthly (even after laying off the whole company).

#2. SEM = The Holy Grail of Traffic Generation
Many companies in local have experimented with Search Engine Marketing (SEM) as a way to drive traffic to their sites. When comparing overall page views against these companies’ search engine marketing budgets, it is clear that very few companies rely primarily on SEM for traffic generation. However, there are a handful of companies that are spending between $100k and $300k monthly on search advertising. For those companies that buy the vast majority of their website traffic (Done Right!, Outside.in and Ziffleads), the question is obvious – how sustainable are their business models? Are they able to monetize traffic at a rate that is higher than the costs incurred?

#3. Go Forth and Conquer the World
Blame it on the ambition of the big thinkers and dreamers of Silicon Valley and beyond, but many companies attempt to build a local brand nationally or even globally simultaneously. When you step back from this notion, one can see the flaw in the logic (or is it irony?) or at least the difficultly for a small start-up to accomplish this. (This myth is correlated to myth #1 “Build It and They Will Come”).

Companies such as SmallTown have fought the temptation to roll out nationally, rather starting with a focused geographic market. The result has been utility for users of the service, feedback for the company to continue to develop its tools, information and capabilities and credibility as they start to move into new markets.

There is risk, of course, in this approach. As others capture new markets they make it difficult for future entrants. Plus it may not appeal to the ego and financial desires of investors. But compare this to those who have attempted to build a site that works globally/nationally, such as CitizenBay (less than 1.5k unique visitors) or StreetAdvisor (less than 3.5k unique visitors), who have minimal traffic and little active membership. The result is “no there there” – the equivalent of throwing a really hip and cool party that no one attends.

#4. Advertising Will Pave the Road with Golden Bricks
While there is little debate that Google AdSense, Yahoo Publisher Network and other site advertising networks have enabled many small sites and bloggers to generate income from advertising on their sites, relying on advertising exclusively to build a viable business is very much in question. Our study found no local sites that are driving big revenue levels and growth rates with advertising only. For advertising to pay off, local players need significant traffic. Yet, many sites have failed to establish a revenue stream of any kind.

Sites with higher revenue levels rely on some combination of service licensing, commission or other revenue streams in addition to site advertising (display, sponsorships and pay-per-click). MerchantCircle is one example of a site that has been able to create multiple revenue streams: advertising (Citysearch, AdSense and directly-sold display ads) as well as member subscriptions.

#5. Bootstrapping: What is Old is Old Again
While some high traffic sites have had limited funding, all the low traffic sites share low funding levels (or no outside investment). So while getting your business well-funded is no guarantee of success, without funding it is very difficult to fuel the product development and marketing that is required to establish yourself and grow.

Without some funding event, many local companies are destined to continue to be niche or marginal players, will die on the vine or become acquisition fodder for others: EventShopper, Savory Cities, and Zixxo.

About the Study
The study was conducted by SmokeJumper Strategy, a Silicon Valley-based marketing and product consulting firm, and was commissioned by MerchantCircle. 80 companies were assessed using publicly available information from Alexa, Compete, Google, SpyFu and Xinureturns. For more information, contact SmokeJumper Strategy.