Fanminder | 5 Questions for Paul Rosenfeld & Tracy Grover
I met Paul Rosenfeld last year when he came to pitch Savvy Cellar Wine Bar & Wine Shop before it opened in Mountain View, CA on the merits of his new mobile marketing service called Fanminder. Always being one to extend and try new things and wanting to dip our toe into the mobile world, I said yes (plus Paul is very passionate and convincing). He is the Co-Founder and CEO of Fanminder. He spent about 15 years working for two of the best companies catering to small businesses — American Express and Intuit. At American Express Paul helped lead its first gift card program for merchants and worked in the Small Business Services division. At Intuit, he was General Manager QuickBooks Merchant Account Service; QuickBooks Online Edition; and led development of the FinanceWorks online banking suite.
Tracy Grover is Co-Founder and COO of Fanminder. Most recently, Tracy was Vice President of Product Management for AccountNow. Previously she served as Director of Marketing for LoopNet, which automates online marketing tools for small real estate businesses to help them compete with the big guys. Before that Tracy built, launched, and marketed online banking solutions for small businesses (for Bank of America & Silicon Valley Bank), a secure mobile application used by doctors & public officials (Certicom) and the first mass market online credit card, NextCard.
I recently sat down with Paul and Tracy and fired off 5 questions for them . . . .
1) What was the genesis of Fanminder?
Paul: Tracy and I started Fanminder literally in the teeth of the recession, in October 2008. We had very good paying jobs – I was the Chief Marketing Officer and Tracy was the VP Product Management for a local start-up. We saw how all the larger, Fortune-sized retailers were rushing into mobile and social marketing but when we “walked down main street” we didn’t see any local businesses doing anything.
Yelp’s Douchebaggery Issue
January 3, 2011 by admin · 5 Comments
Yelp has a douche bag issue. This is not new. But a recent experience made me think about it in a new light.
Savvy Cellar Wines, a local wine bar located in Silicon Valley that my wife runs, has been relatively active with social media: facebook, twitter, location-based services, review sites, etc. In theory, I believe that social media and the act of putting publishing tools into the hands of the masses is a good thing. However there are aberrations and, in practice, the theoretical ideal is sometimes not achieved – businesses can being unjustifiably vilified by anonymous (or semi-anonymous people), left with little recourse. Let’s walk through a humorous example. (Warning: some of the language is colorful and not for the proper or feint of heart.)
Have Mobile Payments (Finally) Arrived?
December 6, 2010 by admin · Leave a Comment
Based on investments, prognosticators and those that fuel the hype machine, this headline could have been written (and has) years ago. But something tangible may have occurred that mobile payments are poised to take off (really).
There have been many hurdles to the mobile payment market taking off. They included:
- Handsets. Lacked the appropriate SIM or RFID technology.
- Networks. Banks and credit card companies are notoriously slow, lack innovation and are conservative.
- Security. Communicating over unsecure mobile networks is one thing, but when financial transactions are involved, security becomes paramount.
- Merchant Acceptance. Establishing a large foot print of national and independent merchants is very difficult. In technology, we call this a problem of “scale”.
- Consumer Behavior. Consumers don’t change their behavior unless there is reason for doing so. Whether it be handheld technology, convenience, savings, security or access to locations that accept mobile payments, Consumers have not embraced mobile payments in large measure.
Repeat Business . . There is No Secret
November 24, 2010 by admin · 2 Comments
Interesting post at American Express Open Forum titled “The Secret to Repeat Business: Grow Your Fanbase.” I completely buy Paul Rosenfeld, CEO of Fanminder’s, premise that small merchants are “soured by $500 rate cards and the 50 percent cut that flash sales sites take from merchants.”
He then puts forward two principal ideas that businesses who are succeeding excel at: 1) Engaging customers through fan lists that inform and provide deals; and 2) Growing their fanbase.
MerchantCircle’s Million Merchant March
January 21, 2010 by admin · 2 Comments
MerchantCirle, the company described as a “hyperlocal business directory” and a “social network for business owners” has signed up its millionth merchant. (Full disclosure: they are a former client). I have used MerchantCircle since they were founded, maintaining a presence on the service for Savvy Cellar Wine Bar & Wine Shop. As the site has grown and evolved, I have tried many of their new features and enhancements.
Here’s my $.02 on why they’ve been successful and what type of business owner can benefit by using MerchantCircle. Read more